CurbWise

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I. Introduction

When you use CanMonkey, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.

This notice describes the personal data (“data”) we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights information about our privacy practices and provides summaries of the data we collect and how we use it.

II. Overview

A. ScopeThis notice applies to users of CanMonkey’s apps, websites, and other services globally. This notice describes how CanMonkey and its affiliates collect and use data. This notice applies to all CanMonkey users globally, unless they use a service covered by a separate privacy notice. This notice specifically applies to:

  • Customers: those who request or receive services and related services, including can-to-curb, can-cleaning and trash removal services via CanMonkey.com, via their CanMonkey account.
  • CanRunners: those who provide services via their CanMonkey CanRunner account or through partner companies.
  • Third party vendors: those who provide services via their CanMonkey account or through partner companies.

This notice also governs CanMonkey’s other collections of data in connection with its services.All those subject to this notice is referred to as “users” in this notice.Our privacy practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places.Please contact us here with any questions regarding our practices in a particular country or region.

III. Data collections and uses

  1. The data we collect

CanMonkey collects data:

  1. provided by users to CanMonkey
  2. created during use of our services
  3. from other sources

Mobile Subscriber Information

Your Mobile Information will NEVER be shared with other parties under any circumstances. This includes no sharing with third parties, affiliates, or for marketing or promotional purposes.

Text Messages: Opt-In/Op-Out Workflow

Opting in: By providing your mobile phone number and opting in to receive text message communication from CanMonkey, you consent to receive SMS and MMS messages related to our products, services, and other relevant updates. To opt in, you may check the consent box during the registration and sign up process.

Opting Out: If you wish to stop receiving text messages from CanMonkey, you can opt out at any time by texting “STOP” by replying to the number you received messages from or to 480-745-9800. Once we receive you opt-out request, we will promptly remove you from our text messaging list. You will receive a confirmation message to acknowledge your successful opt-out. Please note that you may continue to receive service-related messages that are necessary to fulfill our obligation to you.

Contact Us: If you have any questions or need assistance with managing your communication preferences, please contact us at 480-745-9800 or at help@curbwise.com

CanMonkey collects the following data from these sources:

  1. Data provided by users. This includes:

  • Account information: We collect data when users create or update their CanMonkey accounts, or place orders via guest checkout features. This includes first and last name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), user settings (including accessibility settings), and loyalty program information for CanMonkey partners.For canrunners and third-party vendors, this also includes vehicle or insurance information, emergency contact information, and evidence of health or fitness to provide services using CanMonkey apps.
  • Background check information (canrunners and delivery persons): This includes information submitted during the driver/delivery person application process, such as driver history or criminal record (where permitted by law), license status, known aliases, prior addresses, and right to work. This information may be collected by CanMonkey service providers.
  • Identity verification documents and photos: This includes government issued identification such as driver’s license or passports (which may contain identification photos and numbers, date of birth, and gender), and user-submitted photos such as selfies and profile pictures.
  • Demographic data: We collect demographic data such as birth date/age, gender or occupation when necessary to enable certain features, or provide access to age-restricted products or services. We also collect or infer (using first name) gender information to enable female or non-binary users to designate their preference for providing or receiving services to/from female or non-binary users, as well as for marketing and advertising.
  • We also collect demographic data, such as age group and household composition, through user surveys.
  • User content: We collect data (including chat logs and call recordings) when users contact CanMonkey customer support, provide ratings or feedback for users, restaurants or merchants, use features that enable users to upload content or submit recordings (including in-app audio recordings or dashboard cameras recordings), or otherwise contact CanMonkey.

  1. Data created during use of our services. This includes:

  • Location data (driver and delivery person): We collect precise and approximate location data from canrunners’ and delivery persons’ mobile devices when the CanMonkey app is running in the foreground (app open and on-screen) or background (app open but not on-screen).
  • Location data (customers and order recipients). We collect precise and/or approximate location information from customers’ and order recipients’ mobile devices if they enable us to do so via their device settings.CanMonkey collects such data from the time a ride or order is requested until it is finished, and any time the app is running in the foreground (app open and on-screen). See “Choice and transparency” below for information on how customers and order recipients can enable precise location data collection.Homeowners and service recipients may use the CanMonkey apps without enabling collection of location data from their mobile devices. However, this may affect certain features in the CanMonkey apps. For example, a customer who has not enabled precise location data will have to manually enter their pickup address.In addition, precise location data collected from a driver’s device during a trip is linked to the customer’s account, even if the customer has not enabled precise location data to be collected from their device. This data is used for purposes such as customer support, fraud detection, insurance, litigation and receipt generation.
  • Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided; trip or order details (such as date and time, requested pick-up and drop off addresses, distance traveled and items ordered, such as food, prescription drugs or other delivery items); and payment transaction information (such as a restaurant’s or merchant’s name and location, amount charged, and payment method). We also associate a user’s name with that of anyone who uses their promotion code.This also includes information provided by users when placing their order, such as their allergies information.
  • Usage data: We collect data about how users interact with our services. This includes access dates and times, app features or pages viewed, browser type, and app crashes and other system activity.
  • Device data: We collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
  • Communications data: We collect data regarding communications between users that are enabled through CanMonkey’s apps. This includes communication type (phone, text or in-app message), date/time, and content (including recordings of phone calls solely when users are notified of the recording in advance).

  1. Data from other sources. These include:

  • users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s data from that user.
  • CanMonkey account owners who request services for or on behalf of other users (such as friends or family members), or who enable other users to request or receive services through their business accounts (such as Enterprise Customers).
  • users or others providing information in connection with claims or disputes.
  • CanMonkey business partners through which users create or access their CanMonkey account, such as payment providers, social media services, or apps or websites that use CanMonkey’s APIs or whose APIs CanMonkey uses.
  • CanMonkey business partners in connection with debit or credit cards issued by a financial institution in partnership with CanMonkey to the extent disclosed in the terms and conditions for the card.
  • service providers who help us verify users’ identity, background information, and eligibility to work, detect fraud, and screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements.
  • insurance, vehicle, or financial services providers for canrunners and/or delivery persons.
  • partner transportation companies (for canrunners or delivery persons who use our services through an account associated with such a company).
  • publicly available sources.
  • marketing partners and service providers, including banks in connection with cash back programs, and data resellers.

  1. How we use data

CanMonkey uses data to enable reliable and convenient delivery of services, and other products and services. We also use data:

  • to enhance the safety and security of our users and services
  • for customer support 
  • for research and development 
  • to enable communications between users 
  • for marketing and advertising
  • to send non-marketing communications to users
  • in connection with legal proceedings

CanMonkey uses the data we collect:

  1. To provide our services. CanMonkey uses data to provide, personalize, maintain, and improve our services.This includes using data to:

  • create/update accounts.
  • enable transportation, delivery and other services/features, such as:
    • using location data to navigate customer pick-ups and order drop-offs, calculate ETAs, and track the progress of rides or deliveries.
    • enabling features that involve data sharing, such as sharing driver first name and vehicle information with customers to facilitate pick-ups, or features that enable ETA sharing and fare splitting.
    • matching available canrunners and delivery persons to users requesting services, including based on personal data such as location and proximity to other users, and user settings / preferences (such as preferred destinations), and non-personal data such as vehicle type requested.
  • personalize users’ accounts. For example, we may present order recipients with personalized restaurant or food recommendations based on their prior orders and delivery location.
  • facilitate insurance, vehicle, invoicing, or financing solutions.
  • provide users with service or delivery updates, generate receipts, and inform them of changes to our terms, services, or policies.
  • perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems.

CanMonkey performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, are compatible with such uses, or are necessary for purposes of CanMonkey’s and its users’ legitimate interests.

  1. Safety, fraud protection and security. We use data to help maintain the safety, security, and integrity of our services and users. This includes:

  • verifying users’ accounts, identity or compliance with safety requirements.For example, we review driver and delivery person background checks (including criminal history where required or permitted by law) to verify their identities and eligibility to provide transportation or deliveries.In the United States, we may also perform customer and order recipient identity verification using names, date of birth, emails, telephone numbers, payment information, and third party wallets, to help deter use of our services by fraudulent accounts.We process and compare user profile pictures, government-issued identification photos and numbers, or other user-submitted photographs to perform this verification, including in some regions through use of facial recognition technology. We also use such technology to prevent fraudulent use of identification photos, or to prevent users from creating multiple accounts.We also use facial recognition technology to prevent fraudulent use of CanMonkey accounts by those other than the account owner. This is done through CanMonkey’s Real-Time ID Check, which regularly asks canrunners and delivery persons to take a selfie before they can go online and compares it with their profile picture. We also use this feature to verify change of bank account information, and to facilitate regaining account access.We also use selfies to verify that users are wearing helmets or other safety gear through the use of object verification technology. We may use this and data from delivery persons’ devices to verify the type of vehicles they use to provide deliveries.
  • using customer service information (including reports of safety incidents), device data (e.g., to detect speeding or harsh braking / acceleration), transaction, and usage data to identify potentially unsafe canrunners and driving. This can lead to canrunners and delivery persons receiving messages encouraging safer driving, and/or account deactivation following human review.
  • using account, device, location, usage, transaction, wireless carrier, and other data, including communications between users and metadata, to prevent, detect, and combat fraud, including by guest users.
  • using reported incidents, user ratings*, and other feedback to encourage safe use of CanMonkey’s platform and compliance with our terms and as grounds for deactivating users with low ratings.
  • using driver data (such as past trip information and reported incident rates) and customer data (such as account information, cancellation and reported incident rates, current pick-up and drop-off location, past trip information, and ratings information) to predict and help avoid pairings of users that may result in increased risk of conflict.* We also avoid pairings where one user has previously given the other a low (e.g., 1 star) rating.
  • using location, phone number, user name, vehicle details and other relevant information to provide live support from safety experts during trips or deliveries.

The fraud and unsafe driving prevention and detection activities described above may be considered profiling under applicable laws and can result in deactivation of users (generally only after human review). For information regarding how to object to the above activities, please see “Choice and transparency” below.

CanMonkey performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, and/or for purposes of the legitimate safety and security interests of CanMonkey, our users and members of the public.

  1. Customer support. We use the information we collect (which may include call recordings, chat logs, in-app audio recordings and dashcam footage) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.CanMonkey performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users or for purposes of CanMonkey’s legitimate interests in monitoring and improving its customer support services.
  2. Research and development. We use data for analysis, machine learning, product development, research, and testing. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features.CanMonkey performs the above activities on the grounds that they are necessary for purposes of CanMonkey’s legitimate interests in improving and developing new services and features.
  3. Enabling communications between users. For example, a driver may message or call a customer to confirm a pick-up location, a customer may call a driver to retrieve a lost item, or a restaurant or delivery person may contact an order recipient with information about their order.CanMonkey performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users.
  4. Marketing and Advertising. CanMonkey uses data (other than guest users’ data) to market its services, and those of CanMonkey partners.

We specifically use account, approximate location, device and usage data, preferred language, and trip and order history to provide ads and marketing communications that are personalized based on users’ observed or inferred location, interests and characteristics (which may include inferred gender*).

This includes using this data to:

  • send emails, text messages, push notifications, and in-app messages or other communications marketing or advertising CanMonkey products, services, features, offers, promotions, sweepstakes, news and events. For example, we may send push notifications suggesting a user’s favorite destinations or merchants, or in-app messages offering discounts or promo for products or merchants similar to those a user has previously ordered.
  • display personalized advertising on third party apps or websites.
  • display third party advertising in CanMonkey’s apps or in connection with our services. For example, we display ads for restaurants or merchants that are available on CanMonkey’s apps. These ads (which are identified as “Sponsored Listings” in CanMonkey’s apps) include recommendations that are personalized based on users’ location and order histories.

We also display ads for third party products that are not available on CanMonkey’s apps. These ads may contain links to third party apps or websites. Users should refer to such third parties’ privacy notices for information on their collection and use of data when visiting such apps or websites.

We also provide ads that are personalized based on data about users’ current trip or delivery request, including time of request and services requested. For example, if a user requests a trip to a supermarket, we may display in-app ads for third party products that may be available at that supermarket.

We also measure the effectiveness of CanMonkey’s ads, and of third-party ads displayed in CanMonkey’s apps or in connection with our services.

CanMonkey performs the above activities on the grounds that they are necessary for purposes of CanMonkey’s legitimate interests in informing users about CanMonkey services and features or those offered by CanMonkey partners. See the sections titled “Choice and transparency” and “Marketing and advertising choices” for information on users’ choices regarding how CanMonkey may use their data for marketing and advertising.

  1. Non-marketing communications. CanMonkey may use data to send surveys and other communications that are not for the purpose of marketing the services or products of CanMonkey or its partners. We may also send users communications regarding elections, ballots, referenda, and other political processes that relate to our services. For example, CanMonkey has notified users of ballot measures or pending legislation relating to CanMonkey’s services in those users’ areas.CanMonkey performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, or for purposes of CanMonkey’s and its users’ legitimate interests in informing users about events that may have an impact on their use of CanMonkey’s services.
  2. Legal proceedings and requirements. We use data to investigate or address claims or disputes relating to use of CanMonkey’s services, to satisfy requirements under applicable laws, regulations, operating licenses or agreements, insurance policies, or pursuant to legal process or governmental request, including from law enforcement.CanMonkey performs the above activities on the grounds that they are necessary for purposes of CanMonkey’s legitimate interests in investigating and responding to claims and disputes relating to use of CanMonkey’s services and features, and/or necessary for compliance with applicable legal requirements.

  1. Cookies and third-party technologies

CanMonkey and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice, and CanMonkey’s Cookie Notice.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and ads. CanMonkey uses cookies and similar technologies for purposes such as:

  • authenticating users
  • remembering user preferences and settings
  • determining the popularity of content
  • delivering and measuring the effectiveness of advertising campaigns
  • analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services

We may also allow others to provide audience measurement and analytics services for us, to serve ads on our behalf across the internet or for other companies’ products and services on our apps, and to track and report on the performance of those ads. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.

CanMonkey may share data:

  1. With other users

This includes sharing:

  • canrunners’ or customers’ first name, rating, and pickup and/or drop-off locations with canrunners.
  • canrunners’ or customers’ first name with other customers in a carpool trip. Customers in carpool trips may also see the other customers’ drop-off  location.
  • canrunners’ or customers’ first name and order details, including items ordered, allergies or food preferences and special instructions, with other recipients in a group order.
  • canrunners’ or customers’ first name, delivery address, and order information (including drug prescriptions, special instructions, allergies or food preferences) with the restaurant or merchant and, for order deliveries, with the delivery person. We may also share ratings and feedback, or other information to the extent required by law, with the restaurant or merchant and, for order deliveries, the delivery person.
  • for canrunners and service delivery persons, we may share data with the customers, order recipients and restaurants or merchants, including name and photo; vehicle make, model, color, license plate, and vehicle photo; location (before and during trip); average rating provided by users; total number of trips; period of time since they signed up to be a driver or delivery person; contact information; and driver or delivery person profile, including compliments and other feedback submitted by past users. For canrunners and delivery persons who self-identify as deaf or hard of hearing via our in-app accessibility settings, we will share that information with the customers and order recipients.We also provide customers and order recipients with receipts containing information such as a breakdown of amounts charged, driver or delivery person first name, photo, and route map. We also include other information on those receipts if required by law.In addition, if a user creates an account using an email address affiliated with an CanMonkey for Business account owner (i.e., their employer), we may use, and share their profile data (such as name and email address) with such account owner, to help that user expense trips or orders to that CanMonkey for Business account.*

  • for those who participate in CanMonkey’s referral program, we share certain data of referred users, such as trip count, with the user who referred them as necessary to determine the referral bonus.

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